Privacy Policy

Effective Date: 9 January 2026
Last Updated: 9 January 2026

BatteryTailor ("we", "us", "our") is committed to protecting your privacy and ensuring responsible handling of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website and optimisation services.

By using BatteryTailor, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect the information you provide when using our service, including:

Property & Energy Information

Property type, UK postcode, household size
Annual energy usage
Existing solar/battery/EV systems
Budget and preferences for renewable upgrades

Optional Contact Information

Email address (to deliver your report)
Name (optional)

1.2 Information Collected Automatically

We may collect technical and usage information such as:

Browser, device type, operating system
IP address (pseudonymized)
Pages visited, clicks, time on site
Error logs and performance data

1.3 Cookies

We use:

Essential cookies (service functionality)
Analytics cookies (optional)
Preference cookies

You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

2.1 Provide the Service

Generate personalised solar and battery optimisation results
Create downloadable PDF reports
Email reports to you upon request

2.2 Improve the Platform

Enhance algorithms and accuracy
Diagnose issues and monitor performance
Analyse anonymous usage pattern

2.3 Communicate With You

Deliver your requested report
Respond to support queries
Send important service or policy updates
Send optional product updates (you may opt out)

2.4 Legal & Security

Protect against fraud or misuse
Comply with applicable UK laws
Enforce our Terms of Use

We do not use your data for automated decisions with legal or financial effect.

3. Data Sharing

3.1 We Do NOT Sell Your Data

We never sell or trade personal data with third parties.

3.2 Trusted Service Providers

We share data only with third parties that help us deliver or operate the service:

Email Delivery: SendGrid
Hosting & Infrastructure: Railway, Wix
Analytics (if used): Privacy-respecting tools without personal identifiers

These providers are contractually required to protect your data and may process it in the UK, EU, or US under

approved safeguards (e.g., Standard Contractual Clauses).

3.3 Legal Requirements

We may disclose information if required by law or to protect our rights, users, or the public.

3.4 Aggregated Data

We may publish anonymized insights (e.g., “25% of users prioritise carbon reduction”). No personal data is included.

4. Data Security & Retention

We implement industry-standard safeguards including:

HTTPS encryption
Secure cloud infrastructure
Access controls and limited staff access
Encrypted data transfers to service providers

Retention:

Form data: up to 12 months (beta testing)
PDF reports: stored up to 30 days
Email records: retained for support
You may request deletion at any time.

5. Your Rights (UK GDPR)

You have the right to:

Access the data we hold
Correct inaccurate information
Delete your data (“right to be forgotten”)
Object to certain types of processing
Withdraw consent
Request data portability
Complain to the ICO

To exercise your rights, contact: support@batterytailor.com

6. Children’s Privacy

BatteryTailor is not intended for individuals under 18. We do not knowingly collect data from children.

7. International Transfers

Your data may be processed in the UK, EU, or US. All transfers occur under legally approved safeguards such as Standard Contractual Clauses.

8. Updates to This Policy

We may update this Privacy Policy as our service evolves or legal requirements change. Significant updates will be posted on our website or emailed to you if applicable.

9. Contact Us

For questions about this Privacy Policy or your data:

Email: privacy@batterytailor.com
Subject line: “Privacy Enquiry”

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