Full Terms & Conditions
Effective Date: January 5, 2026
Last Updated: January 5, 2026
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1. WEBSITE OWNER AND BINDING AGREEMENT
This website is owned and operated by BatteryTailor (referred to as "we", "us", or "our"). These Terms and Conditions ("Terms") set forth the terms and conditions under which you may use our website and services.
BatteryTailor provides an educational tool for personalised solar panel and home battery system recommendations based on user-provided property and energy information. Our service generates financial projections, system specifications, and downloadable PDF reports to help users make informed decisions about renewable energy systems.
By accessing or using the BatteryTailor website or services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
2. ELIGIBILITY AND ACCOUNT REQUIREMENTS
2.1 Age Requirements
To use our website and services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement.
2.2 Geographic Restrictions
Our service is designed for users located in the United Kingdom. The solar irradiance data, energy pricing, and recommendations are based on UK-specific information. You are not allowed to use this website if doing so is prohibited in your country or under any law or regulation applicable to you.
2.3 Accurate Information
You agree to provide accurate, current, and complete information when using our service, including property type, location (UK postcode), household size, energy usage, and budget information.
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3. BETA TESTING NOTICE
3.1 Beta Service Status
BatteryTailor is currently in BETA TESTING. This means:
- The service is provided "as is" without warranties of any kind
- Features, calculations, and algorithms may change, be modified, or be discontinued without notice
- Recommendations and calculations are estimates that are being refined based on user feedback
- We actively collect feedback to improve accuracy and user experience
- The service is currently FREE during the beta testing phase
3.2 No Obligation to Continue Service
We reserve the right to discontinue the beta service at any time without prior notice or liability.
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4. DESCRIPTION OF SERVICES
4.1 What We Provide
BatteryTailor provides:
- Educational recommendations for solar panel systems tailored to your property
- Home battery storage system recommendations
- EV charging integration suggestions
- Financial projections including payback periods and return on investment
- Multiple optimization scenarios based on different goals:
- Minimum total cost of ownership
- Most environmentally beneficial combination
- Longest system lifespan and durability
- Fastest charging and discharging speed
- Fastest return on investment and short payback period
- Backup power and grid independence
- Maximum Vehicle-to-Grid revenue and discharge capability
- Downloadable PDF reports with personalized recommendations
- Optional email delivery of PDF reports
4.2 What We Do NOT Provide
BatteryTailor is an EDUCATIONAL TOOL ONLY. We do NOT:
- Sell, install, manufacture, or service solar panels, batteries, or EV chargers
- Provide professional, financial, or technical advice
- Act as licensed energy consultants, financial advisors, or certified installers
- Guarantee any specific financial returns or system performance
- Offer warranties on third-party products or installations
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5. PRICING AND FEES
5.1 Current Pricing (Beta Phase)
During the beta testing phase, BatteryTailor is provided **FREE OF CHARGE**. No payment information is required or collected.
5.2 Future Pricing
We reserve the right to introduce paid features, premium services, or subscription plans in the future. If we introduce pricing:
- We will provide advance notice to users
- Existing beta users may receive preferential pricing
- Clear pricing information will be displayed before any payment is required
- You will have the opportunity to accept or decline paid services
5.3 Price Changes
We reserve the right to change our prices for products or services at any time, and to correct pricing errors that may inadvertently occur.
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6. NO REFUND POLICY (CURRENT)
6.1 Free Service - No Refunds Applicable
Since BatteryTailor is currently free during beta testing, no refunds are applicable at this time.
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6.2 Future Refund Policy
If we introduce paid services in the future, our refund policy will include:
- 14-Day Money-Back Guarantee: Full refund if requested within 14 days of purchase
- Simple Process: Refund requests via email to support@batterytailor.com
- Processing Time: Refunds processed within 5-7 business days
- Original Payment Method: Refunds issued to the original payment method used
6.3 What Refunds Will NOT Cover
Future refunds (when applicable) will NOT cover:
- Third-party purchases of solar panels, batteries, or installation services
- Installation costs, labor, or related expenses
- Actual system performance differing from projections
- Changes in energy prices, government incentives, or regulations
- Financial losses resulting from decisions based on our recommendations
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7. MODIFICATION OF SERVICES
7.1 Right to Change Services
We may, without prior notice:
- Change, modify, or update the services and features we offer
- Stop providing the services or any features of the services
- Create limits for the services (e.g., number of reports per user)
- Add or remove optimization scenarios
- Update calculation algorithms or data sources
7.2 Temporary Suspension
We may temporarily suspend access to the services for maintenance, updates, or technical issues without notice or liability.
7.3 Permanent Termination
We may permanently terminate the service for any reason or no reason, with or without notice.
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8. DISCLAIMERS AND WARRANTIES
8.1 Educational Tool Only
IMPORTANT: BatteryTailor provides educational estimates and recommendations only. Our service does NOT constitute professional, financial, or technical advice.
8.2 No Professional Licensing
We are not licensed energy consultants, financial advisors, certified solar installers, or electrical engineers. You should not rely solely on our recommendations when making purchasing decisions.
8.3 Verify All Information
Before making any financial commitments or purchasing solar/battery systems, you MUST:
- Consult with certified solar installation professionals
- Obtain multiple quotes from licensed installers
- Verify all calculations independently
- Assess your specific property conditions with qualified surveyors
- Review current government incentives and regulations applicable to your location
- Consult financial advisors regarding investment decisions
- Consult structural engineers regarding roof load capacity
- Consult electricians regarding electrical system compatibility
8.4 No Warranties
BatteryTailor is provided "AS IS" without any warranties, express or implied, including but not limited to:
- No accuracy guarantees: We make no guarantees regarding the accuracy of recommendations, calculations, or financial projections
- No performance guarantees: Actual system performance may vary significantly from estimates
- No financial guarantees: Financial returns, payback periods, and energy savings may differ from projections
- No compatibility guarantees: Recommended systems may not be compatible with your specific property
- No price guarantees: Product prices, energy prices, and government incentives are subject to change
- No availability guarantees: Recommended products may not be available for purchase
8.5 Estimate Limitations
Our recommendations are estimates based on:
- User-provided information (which may be inaccurate)
- Average UK solar irradiance data for your postcode area
- Current energy prices (subject to change)
- Manufacturer specifications (subject to change)
- Industry-standard assumptions about usage patterns
Actual results may vary due to:
- Weather conditions and seasonal variations
- Installation quality and orientation
- Shading from trees, buildings, or other obstructions
- Actual energy usage patterns differing from estimates
- Changes in energy prices or tariffs
- Equipment degradation over time
- Changes in government incentives or regulations
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9. LIMITATION OF LIABILITY
9.1 Maximum Liability
To the maximum extent permitted by applicable law, BatteryTailor's maximum liability for any claim arising from or related to our service is limited to the amount you paid for the service. During the beta phase, this is £0 (zero pounds).
9.2 No Liability For
To the maximum extent permitted by applicable law, BatteryTailor and its operators are NOT LIABLE for:
- Financial losses: Losses resulting from decisions based on our recommendations
- Installation issues: Defects, performance problems, or safety issues with installed systems
- Third-party products: Quality, performance, or warranty issues with solar panels, batteries, or other equipment
- Price changes: Changes in energy prices, product prices, or government incentives
- Regulatory changes: Changes in laws, regulations, or incentive programs
- Data inaccuracy: Errors in solar irradiance data, energy price data, or product specifications
- Service interruptions: Downtime, data loss, or unavailability of the service
- Actual performance: Energy generation or cost savings differing from projections
- Indirect damages: Punitive, incidental, special, consequential, or exemplary damages
- Lost profits: Loss of business, revenue, or anticipated savings
9.3 Exclusions
We assume no liability for:
- Errors, mistakes, or inaccuracies of content
- Personal injury or property damage resulting from use of our service
- Unauthorized access to our servers or user data
- Interruption or cessation of service
- Bugs, viruses, or harmful code (though we take reasonable precautions)
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10. INTELLECTUAL PROPERTY RIGHTS
10.1 Our Ownership
All content, materials, algorithms, and intellectual property on the BatteryTailor website and service, including but not limited to:
- Software and optimization algorithms
- Text, graphics, logos, images, and design elements
- Calculation methodologies and formulas
- Data compilations and databases
- Trademarks, service marks, and trade names
...are the exclusive property of BatteryTailor and are protected by copyright, trademark, and other intellectual property laws.
10.2 Your Rights
You are granted a limited, non-exclusive, non-transferable license to:
- Use the service for personal, non-commercial purposes
- Download and retain your individual PDF reports
- Share your individual PDF report for personal use
10.3 Restrictions
You may NOT:
- Reproduce, redistribute, or republish our algorithms or calculation methods
- Use our service for commercial purposes without written permission
- Reverse engineer, decompile, or disassemble our software or algorithms
- Create derivative works based on our service
- Remove or alter any copyright, trademark, or proprietary notices
- Use automated tools (bots, scrapers) to access our service
- Resell, sublicense, or transfer your access to the service
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11. USER RESPONSIBILITIES
11.1 Your Obligations
By using BatteryTailor, you agree to:
- Provide accurate and truthful information
- Use recommendations for informational purposes only
- Verify all calculations and recommendations independently
- Consult with qualified professionals before making purchases
- Comply with all applicable laws and regulations
- Not hold BatteryTailor liable for decisions based on our recommendations
- Not use the service for any unlawful purpose
- Not attempt to circumvent any security measures
11.2 Prohibited Activities
You may NOT:
- Provide false or misleading information
- Use the service to harm, harass, or defraud others
- Upload viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Violate any applicable laws or regulations
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12. THIRD-PARTY PRODUCTS AND SERVICES
12.1 Product Recommendations
BatteryTailor recommends products from third-party manufacturers including solar panels, batteries, inverters, and EV chargers.
12.2 No Affiliation
We do NOT:
- Sell, install, or service these products
- Receive commissions or payments from manufacturers (during beta phase)
- Warranty or guarantee third-party products
- Control pricing, availability, or specifications of third-party products
12.3 Your Relationship
All purchases and installations are between you and the installer/retailer. We are not a party to those transactions and have no liability for them.
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13. DATA PRIVACY
13.1 Privacy Policy
Your use of BatteryTailor is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy carefully.
13.2 Data You Provide
You agree that we may collect and use:
- Property information (type, size, postcode)
- Energy information (usage, bills, existing systems)
- Preferences (budget, goals)
- Contact information (email address, if provided)
- Technical data (browser, device, usage patterns)
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14. ACCOUNT SUSPENSION AND TERMINATION
14.1 Our Right to Suspend/Terminate
We may, at our sole discretion, suspend or terminate your access to the service without notice or liability for any reason, including if:
- You violate any provision of these Terms
- You provide false or misleading information
- You engage in fraudulent or illegal activity
- You abuse or misuse the service
- We determine it is necessary to protect our rights or the rights of others
14.2 Your Right to Discontinue
You may discontinue use of the service at any time. Since the service is currently free, there are no subscription cancellations required.
14.3 Effect of Termination
Upon termination:
- Your right to access the service immediately ceases
- We may delete your data in accordance with our Privacy Policy
- Previously generated PDF reports may no longer be accessible
- These Terms will continue to apply to any past use of the service
15. INDEMNIFICATION
15.1 Your Indemnity Obligation
You agree to indemnify, defend, and hold harmless BatteryTailor, its operators, employees, and affiliates from any demands, losses, liabilities, claims, or expenses (including reasonable attorneys' fees) made by any third party due to or arising from:
- Your use of the website or services
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of any third-party rights
- Decisions you make based on our recommendations
- Installation or use of systems you purchase based on our recommendations
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16. CHANGES TO TERMS
16.1 Right to Modify
We reserve the right to modify, change, or update these Terms at any time at our sole discretion.
16.2 Notice of Changes
When we make material changes to the Terms:
- We will update the "Effective Date" at the top of this document
- We may notify you via email (if you provided an email address)
- We may display a notice on the website
16.3 Acceptance of Changes
Your continued use of the website or service after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the service.
16.4 Review Responsibility
You should review these Terms periodically to stay informed of any changes.
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17. PROMOTIONAL COMMUNICATIONS
17.1 Consent to Communications
By providing your email address, you agree to receive:
- PDF reports via email (if requested)
- Service-related communications (e.g., service updates, technical notices)
- Promotional messages about new features or improvements (optional)
17.2 Opt-Out
You may opt-out of promotional communications at any time by:
- Clicking "unsubscribe" in any promotional email
- Emailing support@batterytailor.com with "Unsubscribe" in the subject line
17.3 Transactional Emails
You cannot opt-out of service-related transactional emails (e.g., PDF delivery, important service updates).
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18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law
These Terms, and any disputes arising from or relating to them or to the services, shall be governed by and construed in accordance with the laws of **England and Wales**, without regard to conflict of law principles.
18.2 Jurisdiction
Any disputes, claims, or controversies arising from or relating to these Terms or the services shall be resolved exclusively in the courts of England and Wales. You consent to the personal jurisdiction of such courts.
18.3 Dispute Resolution Process
Before filing any legal action, you agree to:
1. Contact us at support@batterytailor.com to attempt informal resolution
2. Provide a detailed description of the dispute
3. Allow us 30 days to respond and attempt resolution
18.4 Waiver of Class Actions
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
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19. MISCELLANEOUS PROVISIONS
19.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BatteryTailor regarding the service and supersede all prior agreements.
19.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
19.4 Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
19.5 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, or government actions.
19.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
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20. CONTACT INFORMATION
20.1 Customer Support
For questions, concerns, or support regarding BatteryTailor:
Email: support@batterytailor.com
Response Time: Within 48 hours
Available: Monday-Friday, 9am-5pm GMT
20.2 Legal Notices
For legal notices or formal communications:
Email:support@batterytailor.com
Subject Line: "Legal Notice - [Your Topic]"
20.3 Feedback
We welcome your feedback during our beta testing phase:
Email: support@batterytailor.com
Subject Line: "Beta Feedback"
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21. IMPORTANT FINAL DISCLAIMER
READ THIS CAREFULLY:
BatteryTailor provides educational estimates only. We are not professional advisors. Before making any financial commitments:
✓ Consult certified solar installers
✓ Obtain multiple professional quotes
✓ Verify all calculations independently
✓ Assess your property with qualified surveyors
✓ Review current government incentives
✓ Consult financial and legal advisors
You are responsible for all decisions you make. We provide information to help you make informed choices, but we cannot make decisions for you or guarantee any outcomes.
By using BatteryTailor, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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For legal advice about your specific situation, please consult a qualified attorney. These Terms are provided as general information and are not a substitute for professional legal counsel
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